Terms of service

Who we are

OneLocal is run by Proviyaa Retail Technologies Private Limited, C/o Yerte Manisha Baswaraj, Bunglow No. 37, New Adarsh Colony, Ausa Road, Latur 413512, Maharashtra, India (“OneLocal”, “we”). By using the app or this website you agree to these terms.

What OneLocal does

OneLocal is a marketplace. It lets you order food, groceries, medicines and other goods from independent local stores and restaurants in Latur, Maharashtra, and arranges delivery. Each store sells its own goods and is responsible for their quality, quantity, prices, labelling and any licences they need (for example FSSAI for food, a drug licence for medicines).

Your account

• You must be 18 or older to have an account.
• Keep your sign-in details to yourself. You are responsible for orders placed from your account.
• Give a correct delivery address and a phone number where the rider can reach you.

Orders, prices and payment

• Prices, taxes and any delivery fee are shown in your cart before you order. The amount you confirm is the amount you pay.
• A store may refuse or cancel an order, for example if an item is out of stock or the store is closed. If that happens you are not charged, or you are refunded in full.
• Cash on delivery: pay the rider the order amount when it arrives. Online payments, when offered, are processed by a licensed payment provider.
• Prescription medicines are supplied only against a valid prescription, as the law requires.

One Saver

One Saver is the savings view of your cart. It is free: there is no membership fee, sign-up or renewal. It shows the coupons you can use and how close you are to free delivery. One coupon can be used per order; each coupon shows its own minimum order and end date, and a coupon that no longer applies is removed from the cart before you pay. Free delivery applies when your basket reaches the amount shown in the cart.

Cancellations and refunds

You can cancel an order in the app until the store accepts it. If an item is missing, wrong or damaged, report it in the app on the day of delivery and we will help you get a replacement or a refund. Refunds go back to the way you paid.

Fair use

Do not misuse the app: no fake orders, no abuse of riders or store staff, no attempts to break or copy the service. We may suspend accounts that do.

Liability

We work hard to keep OneLocal running and orders on time, but delivery times are estimates and the service may sometimes be unavailable. To the extent the law allows, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Your data

How we use your personal data is explained in our privacy policy.

Complaints and law

Write to proviyaaretailtech@gmail.com or use Help & Support in the app; our grievance officer is Vaishnavi Baswaraj Yerte (proviyaaretailtech@gmail.com). These terms are governed by the laws of India, and the courts at Latur, Maharashtra have jurisdiction.

Changes

We may update these terms. The date at the top changes when we do, and for important changes we tell you in the app before they apply.