Version 2026-10-24.1 · Updated 24 October 2026
Delete your account
You can delete your OneLocal account and personal data any time, from inside the app or by asking us.
In the app (fastest)
- Open the OneLocal app and sign in.
- Go to the You tab, then Privacy & your data.
- Tap Delete my account and confirm. This cannot be undone.
You are signed out everywhere at once, and your login is closed.
Can’t use the app?
Write to proviyaaretailtech@gmail.com from the email address on your account, or call +91 86683 20699 (Monday to Saturday, 10 am to 6 pm). Tell us the email or mobile number on the account. We confirm it is you, then delete the account and reply within 90 days.
Contact: Vaishnavi Baswaraj Yerte, grievance officer, Proviyaa Retail Technologies Private Limited.
What is deleted
- Your login, name, email and mobile number.
- Your delivery addresses and the notes on your orders.
- Your help messages and booking requests.
- Your optional consents, including offers on WhatsApp (switched off).
- Your profile, saved addresses, wishlist and cart kept on your phone.
What we must keep
Some records are kept because the law requires it. They no longer point to you.
- Tax invoices and order amounts (GST records), for the statutory period. Your name, address and notes are removed from them.
- Payment and refund records, as payment and tax law require.
- Your consent history and privacy requests, so we can show we followed your choices.
- Security logs, for one year, then deleted.
More detail is in the privacy policy.